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Our promise to you



Transparency and good deals ahead

We’re upfront about our pricing and what’s included with the investment you make in your hearing health. You won't find any  hidden and or extra costs. 

Ear Health Hearing is owned and operated by a New Zealand based company. We live and work in your community. We're not some big multinational corporation. You won't be treated like a commodity, you will feel more like family.

We also want to ensure you are pleased with your investment and your hearing aids function as well as they do when new, for many years to come. For that reason all of our hearing aids come with our second-to-none:

  • Lifetime service guarantee

  • 100% Satisfaction guarantee, and

  • Price match guarantee.

6-Year Service Guarantee


When you choose to become a client of Ear Health Hearing we see it as a lifetime partnership. That’s why we include the following services at no extra cost for the lifetime (maximum six years) of the hearing aid(s) for the original purchaser*. 

When comparing Ear Health Hearing with another provider please ensure you understand what is included or not included with the purchase of your hearing aids. 

For example, the price of a hearing aid may or may not include a full range of services like a yearly full diagnostic hearing test. The types of services included and the warranty may also differ between hearing aid providers, so ask plenty of questions.


100% Satisfaction Guarantee

100% NZ owned and operated

Ear Health is New Zealand owned and operated, and from Invercargill to Kerikeri we have immense pride in our long-standing commitment to the health and well-being of the communities in which we work and live.

30 day money-back guarantee

If for any reason you are not satisfied with your hearing aids in the first 30 days we will give you a no questions asked full refund of the purchase price*.

Manufacturer backed warranty

All of our hearing aids and accessories come with a manufacturer backed warranty. We only supply hearing aid brands and products with the best warranties available. 

Warranty terms and conditions may differ between providers, brands and even types of hearing aids. We’ll help you understand what your warranty will cover and we will gladly assist you in the event of a warranty claim.


Price match guarantee

We guarantee to offer you the lowest prices possible for all the latest hearing aids. If you get a cheaper written quote or find a cheaper advertised price, we will match it where competitors offer the same or similar services provided by us with your new hearing aids*.

How do I request a price match?

Simply present proof of the competitor’s advertised or quoted price for the identical product and included services, either at the time of purchase or within 7 days after your purchase.

Once your price match request is verified and the competitor’s product is confirmed as being in stock and available for immediate sale using the same payment method, Ear Health Hearing will happily match the price or refund the difference to you.

*Terms and conditions apply.